Privacy Policy

Last updated: Aug 8, 2024

We value your privacy very highly. Please read this Privacy Policy carefully before using the www.vitalcareindustries.com Website (the “Website”) operated by Vital Care Industries, a(n) Professional Limited Liability Company formed in Illinois, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, how we use it, what happens if we don’t have it, and the legal basis for processing this information. We collect any and all information that you enter on this Website. We collect the following information about you:

Identifying information

Specific Piece of Information: Name

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Specific Piece of Information: Postal/Shipping address

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Specific Piece of Information: Billing address

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Specific Piece of Information: Phone number

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Specific Piece of Information: IP address

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Specific Piece of Information: Email address

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Financial information

Specific Piece of Information: Credit card or debit card number

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Specific Piece of Information: Card expiration date

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Specific Piece of Information: Card CVV (security code)

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

Internet or other electronic activity

Specific Piece of Information: Information regarding your interaction with our website or application

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

 

How we use this information

  • Analytics
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Verifying customer information

 

What happens if we don’t have this information

  • Our use of your data for analytics will not be possible
  • Our use of your data for enforcing our Terms of Service will not be possible
  • Our use of your data for marketing and advertising will not be possible
  • Our use of your data for participation in surveys and contests will not be possible
  • Our use of your data for performing services will not be possible
  • Our use of your data for processing or fulfilling orders or transactions will not be possible
  • Our use of your data for processing payments will not be possible
  • Our use of your data for providing customer service will not be possible
  • Our use of your data for resolving disputes will not be possible
  • Our use of your data for verifying customer information will not be possible

With whom we share your personal information

We do not share your personal information with any third parties.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children’s privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Information retention

We retain all of the information that we collect for a period of 6 months.

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

  1. The right to access the personal information that we have collected about you.
  2. The right to request that we delete all or some of the personal information that we have collected on you.
  3. The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
  4. The right to request that we amend any of the information that we have collected about you.
  5. The right to withdraw your consent to the processing of your data.
  6. The right to request that we restrict the processing of your data.
  7. The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
  8. The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

 

Kelly McClelland
Regional Sales Manager
kmcclelland@vitalcareindustries.com
708-342-2680
7650 185th Street, Suite C, Tinley Park, IL 60477
United States
www.vitalcareindindustries.com

 

We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.

 

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Location of data processing

All data processing activities undertaken by us take place in United States.

Do Not Track

Do Not Track is a preference you can set on your web browser to inform websites that you do not want to be tracked. We support Do Not Track (“DNT”). You can either enable or disable DNT by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at kmcclelland@vitalcareindustries.com.