Return Policy

Pricing and Payment. All invoices reflect contracted or non-contracted pricing and are to be paid within the payment terms identified on the invoice.

Prompt Payment Discount Program: Discount terms are as stated on the billing invoice. Purchasers will receive a two percent (2%) discount off the pricing set forth on each Product total if full payment is made to Vital Care Industries, LLC. within discount terms designated on the invoice. Freight/Shipping Charges, Drop Ship Fees, Expedite Fees, etc. are not included in the Product price and are ineligible for discounts. There are no allowances for discounts to be taken beyond the terms indicated on invoice, nor for a discount which was neglected, to be recovered later. Vital Care Industries, LLC. honors the discount for check payments processed and printed by the last date eligible.

Freight Billing Terms: Prepay and Add: Freight/Shipping Charges are not included in the Product price and shall be “prepaid” by Vendor and added to the invoice as a separate line item that is identified as either a “Freight” or “Shipping” charge. Third Party Billing: Freight/shipping charges shall be billed directly to Customer’s Third Party Billing Account.

Acceptance and Rejection: Vital Care Industries, LLC. reserves the right to reject any order that contains incorrect billing information or that is submitted with no billing information. Orders submitted for accounts presently on Credit Hold Status may also be rejected until such time that the account is restored to good standing.

Returned Goods Policy: Before any product can be returned to Vital Care Industries., LLC. authorization must be obtained by contacting Customer Service at 866.682.5850. An approved Returned Goods Authorization (RGA) Form must be completed and returned, verifying that all returned merchandise has been kept under proper conditions for storage, handling and shipping. Per Federal Guidelines, a customer may be required to sign an Affidavit stating such. Products in “sellable condition” (as defined below) may generally be returned to Vital Care Industries, LLC. based upon its ability to return the item to its inventory for resale in the normal course of its business without special preparation, testing, handling or expense and will exclude the following: 1) Any item which has been used, opened, is only partially complete, or is without all original packaging, labeling, inserts or operating manuals. 2) Short-dated (less than 120 days shelf life) or outdated. 3) Product that is stickered, marked, damaged, defaced or otherwise cannot readily be resold by Vital Care Industries., LLC. for any reason 4) Any item purchased on a “special order” basis, including non-stock orders and drop shipments. 5) Any sterile merchandise unless Vital Care Industries., LLC. is specifically assured that such merchandise was properly stored and protected at all times and is accompanied by a signed RGA Form and Affidavit. 6) Any discontinued merchandise.

Required return procedures: A fully completed Vital Care Industries, LLC. RGA Form (the “Return Form”) must accompany all merchandise to be returned Each Return Form must include the following information: 1) Customer name, address and account number (as it appears on the invoice); 2) “Ship to” address if different than “Bill to” address; 3) Vital Care Industries, LLC. invoice/order number and date; 4) Product item number, quantity, form/size, description, lot number , serial number and expiration date; (Note: a copy of the Vital Care Industries., LLC. invoice and packing slip will provide this information.); 5) Purchase order number; 6) Reason for return; 7) The date of the return; 8) Name, phone number, email address and fax number of the correspondent or requestor. Merchandise for return must be placed in a proper shipping container, and for merchandise valued at more than $200.00, signed for by the carrier/driver when the product is picked up. Vital Care Industries., LLC. will arrange pickup of product, freight paid, for all items shipped in error. All items ordered in error by the customer must be returned freight prepaid. All Return Forms will be reviewed by Vital Care Industries, LLC. for compliance with its Returned Goods Policy. The acceptability, valuation, and acceptance of any return is at the sole discretion of Vital Care Industries., LLC. Returns are subject to a 25% restocking fee. Any credit or similar offsets may be taken only as previously approved by Vital Care Industries., LLC. (as evidenced by the issuance of a valid credit memo), and may not be otherwise taken or deducted by the customer. Credit may not be given for products in the possession of the buyer beyond 30 days of the invoice date.

Shorts and damaged merchandise - FOB Destination: For orders shipped terms FOB Destination (Seller prepays freight and adds freight charges to invoice), claims of order shortages (e.g., invoiced but not received) and damages must be reported within two (2) business days of receipt of goods. Pricing and other errors/mistakes must be reported within five (5) business days from the invoice date.

Shorts and damaged merchandise - FOB Origin: For orders shipped terms FOB Origin (purchaser provides Third Party shipping account number or Third Party Shipping Account is billed via FedEx Ground Collect Service), claims of order shortages (e.g., invoiced but not received) and damages must be reported to Buyer’s freight carrier and filed by the account holder. Pricing and other errors/mistakes must be reported to Seller within five (5) business days from the invoice date.

Refusals - FOB Origin: Orders shipped terms FOB Origin (purchaser provides Third Party shipping account number or Third Party Shipping Account is billed via FedEx Ground Collect Service) cannot be refused under any circumstances. Orders refused and returned to Vital Care Industries, LLC. will be assessed a $50 Handling Fee for processing the return of the order to Purchaser. Credit will not be issued for refused orders shipped via these terms and invoices are due in full. Any Freight/Shipping or Handling Charges incurred by Vital Care Industries, LLC. due to refused orders shipped via this method will be invoiced to Purchaser and due immediately. Claims for damaged shipments under these terms must be processed by the Purchaser through Purchaser’s shipping account.

Timely Performance and Order Fulfillment. Occasionally, products may fall into backorder status. Vital Care Industries, LLC. will notify Purchaser of the approximate date product will become available, and reserves the right to offer an approved sub.